Prices

Any special offers will be priced accordingly while stocks last.

Your Profile with O’Mahony’s Online.

Order acceptance policy

Non-acceptance of an order may be a result of one of the following:

• Non-availablity of a product or products
• Our inability to obtain authorisation for your payment
• You not meeting the eligibility to order criteria set out in the main Terms and Conditions

If there are any problems with your order, you will be contacted via email or by phone.

We reserve the right to reject any offer to purchase by you at any time.

Cancellation Policy

You can cancel or amend any order placed with O’Mahony’s Online provided that the order has not yet been dispatched. To cancel an order, please forward your order confirmation email to WebSales@OMahonys.ie with CANCELLATION in the subject field. We will notify you as to whether the order has been dispatched at that stage. If the order has been dispatched, you may return your purchase within 14 days for a full refund (delivery charges will not be refunded). Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact).

Discount

From time to time as part of a promotion we may offer customers a discount voucher or a percentage off our products. Discount vouchers must be used on or on or before the expiry date and can be used on all products except those in the Schoolbooks and College categories (unless otherwise stated). Discount Vouchers cannot be used in conjunction with any other discount offer running on the website. The voucher applies to the cost of the products and delivery charges are excluded. A maximum of one voucher may be used per order and a voucher may only be used once. The full voucher amount must be used - no refunds will be given for partial use. You must enter the full voucher code during Checkout (for example, VMA123456789012345) in the Comments section of your order.

Discount Vouchers cannot be used in conjunction with any other discount offer running on the website.

Book tokens and O'Mahony's Gift vouchers cannot be puchased with any discount offer/voucher.

The discount amount will appear on the bottom of your receipt for all percentage off offers, where a customer is redeeming a discount voucher; the discount will be deducted before charging the credit or laser card.

Hampers

Every effort will be made to ensure that the items in your hamper are exactly as described, however, on occasion, we may need to substitute an item with an item of either equal or greater value.

Delivery

Our aim is to despatch orders within 24 hours within Ireland and delivery is normally 2-5 working days from date despatched (you will receive an email saying that your order has been despatched). For overseas queries, please contact us via email. We will inform you of the status of your order.

To ensure a speedy delivery, why not deliver to your work address. If you enter a home delivery address, please ensure that there is someone there to take in the delivery (a signature is required).

A courier will be used to deliver your parcel, while we supply the courier company with your contact number, they will only contact you in the event of non-delivery. If you are not there, the courier company will either leave a card in your door or contact you by phone, the courier company will only make 1 attempt to deliver your books.

When parcels leave O’Mahony’s, a tracking number is placed in your profile so that you can track your parcel online.

If the courier company has made an attempt to deliver your parcel, you need to contact the courier company directly to re-arrange the delivery (just click on the sign in at the top of this page to get your tracking number and contact information), please note that it can take 48 hours for the courier company to re-schedule your delivery. Ideally deliver to your place of work for the fastest delivery.

Where a customer has ordered a book that is not yet published along with books that are in stock, we will automatically hold the complete order unless otherwise instructed by the customer. Where a customer wants split deliveries and qualifies for free delivery, this will only apply to the first delivery, a delivery charge will be applied on the second order. Where a customer does not qualify for free delivery, appropriate delivery charges will be applied to the all deliveries within the order.

It is our company policy to re-use and re-cycle packaging where possible.

Collection In store

Shortages

Returns Policy

If you are dissatisfied for any reason with any product, you may return your purchase within 14 days for a full refund by post. Goods need to be in original packaging and in a saleable condition (with any seals and shrink-wrap intact). The cost of book covering is not refunded where the customer decides to returns books.

Customers must report any damages by email within 24 hours of delivery i.e. scratches, dents or tears. It’s important that every product is carefully and thoroughly inspected by you immediately upon delivery. O’Mahony’s will not be responsible for any damages not reported within 24 hours.

Whilst every effort is made to ensure that the correct products are delivered to you, occasionally mistakes can happen. In the event of O’Mahony’s having to send you a replacement product, you must return the original item to O’Mahony’s within 7 days of receiving the replacement product which will have a prepaid return envelope enclosed. O’Mahony’s reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 7 days. If you decide to keep the original item, just email us and we will charge the cost of the item to the card you used to place the original order.

By purchasing from O’Mahony’s, you agree that a full refund with paid delivery will be your sole and exclusive remedy for any product you receive that is not as described on the O’Mahony’s website, and you waive all other remedies or actions in such event. This does not affect your statutory rights.