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Unreasonable Hospitality
by Will Guidara
€ 21.25
ISBN: 9781529146820
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation?
Radical reinvention, a true partnership between the kitchen and the dining room and memorable, over-the-top, bespoke hospitality.
Guidara s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation.
His hospitality extended beyond those dining at the restaurant his own team reaped the benefits of his leadership and lessons, learning:
To deliver praise and criticism with intention,
Why the answer to some of the most pernicious business dilemmas is to give more not less, and
That the magic that can happen when a busser starts thinking like an owner.
Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business and how we can all transform ordinary transactions into extraordinary experiences.
288 pages.
Temporarily out of stock.
Currently not in stock but due shortly. Usually despatched in 3 to 10 working days.
If you order this along with other items, your entire order will be held and despatched when complete.
Date of Publication: 25/01/2024
