€24.99
Managing Customer Service
[9780080464190]
by Institute of Leadership and ManagementPaperbackPublished: 27/04/07 Contains a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. This series consists of books whose learning content is closely aligned to the Level 3 S/NVQ in Management.
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