A new textbook introducing the relevant knowledge, skill and competence to communicate verbally and non-verbally within the context of any healthcare setting. * Explains how to use verbal and non-verbal communication in a personal and work setting, including one-to-one or group/team situations as well as formal and informal interaction. * Highlights the importance of good listening skills in order to accurately receive and interpret information. * Demonstrates appropriate verbal skills to effectively present a point of view in a group discussion, formal meeting or interview. * Highlights specific barriers to communication in healthcare. * Introduces various communication styles relevant to different situations in the workplace. * Presents information on relevant legislation relating to communications, especially within a healthcare setting. Written For: Health Service Skills (5M3782) Healthcare Support (5M4339) Nursing Studies (5M4349) Community Health Services (5M4467) Community Health Services (5M4468) Applied Social Studies (5M2181) Community Care (5M2786) Community Development (5M3050)
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Date of Publication: 20/03/2015