Help & FAQ

Frequently asked questions

I didn't receive a confirmation email, what should I do?

How do I redeem a Book Token online?

When can I expect my delivery

Can I collect my order instore

What do I do if I ordered the wrong item

How do I cancel an order?

What do I do if I have a shortage

What is your returns policy

How can I contact you?

Head Office and Flagship Limerick City shop contact information

Ennis contact information

Tralee contact information

University of Limerick contact information

Is the site secure

Does your website use cookies

What are your opening hours

O'Mahony's Shop Reward Card T&C's

Can I use my Shop Reward Card online?

How do I unsubscribe from your newsletter? 

How do I redeem a Coupon Code?

 

Helpful information:

Finding what you need

This site is designed to try to help you find what you need as quickly as possible and there are a few ways to do this:

  1. The fastest way to find something on our website is to use the Search box at the top of the page. You can enter any part of a title, author, or ISBN to search our stock or you can search by author and title only by clicking on the arrow next to Keyword. New book stock is added continuously as books are published, not all non-book stock appears on our website, but we have added a selection and items that sell well in our shops are added regularly. If there is something that you’d like to see on our website, please let us know.
  2. Browse the Categories on the left of the page and click on the sub-categories to find the best match. You may then page through all the items in your selected category.

The ISBN (International Standard Book Number) is unique to every book, and to a particular edition of that book. The ISBN had traditionally been made up of 10 numbers (entering this number will return just one result), however a new edition will also have a new ISBN, so checking on the author or title is also often worthwhile. The ISBN has changed to a 13-digit number in order to accommodate the number of titles being published, and usually start with 978… for book titles.

Book Formats

Books come in 3 main formats- Hardback, Trade paperback and Paperback (also known as mass market paperback):

  • Hardback books frequently come with dust jackets and have rigid protective covers made of cardboard and covered with either cloth, heavy paper or even leather.
  • Trade paperbacks are the same size as hardbacks but are significantly cheaper as they have a soft (light cardboard) cover (paper quality may also be less). Often Hardbacks and Trade paperbacks are published at the same time.
  • Paperbacks are published 3-12 months after a book is first published in hardback or trade paperback and they are generally significantly smaller and cheaper.
  • The flip back has a sideways-printed text & opens to read like a traditional paperback, then folds away to half the size - so you get the full length of a novel in little more than the size of an iPhone.
  • Board Book- this is a type of children’s book printed on thick paperboard which is very durable and designed for small children who tend to be less gentle with books.
  • Mixed Media are usually a combination of CD and Book, or DVD and book.

Bulk Orders from Schools

All queries need to be emailed to schoolbooks@omahonys.ie, please ensure that you provide the name of the school & contact number.

Professional Schoolbook Covering Service

The option to cover your books is available when you click on VIEW CART before you Check Out. 

We currently cover most books within the schoolbook’s category, if you'd like a non-school book covered, leave a note in the comment box and we'll cover it for you. To avail of our Book Covering service, please place an item in your cart. Some book format or sizes are not suitable for covering. Please note that if a book belongs to a set, only the book is covered and not the workbook.

Information about plastic covers: the cover is a custom-fit transparent cover that protects against dust, grime, UV Rays, wear and tear.Machine cut cover, no Glue or Adhesive is used on the book and the cover is completely removable and can be re-used. These covers are very strong and durable to protect and extend the life of books. 

Custom design labels

Our Custom Designed Label service allows you to get creative and save time writing the same details on every label. While most customers use these for their schoolbooks, some customers have used these labels to highlight special dietary requirements or allergies. They can also be affixed to stationery items like copybooks and plastic pencil cases but they are not limited to school use and kids love being able to put them on books or toys at home too! Click on the School Supplies tab for the link to create your label, you need to have a profile set up with us in order to avail of this service.

Gift Wrapping

Why not take full advantage of our gift-wrapping service available for every purchase. We would be delighted to wrap your purchases with our Luxury Gift wrap. You can add a personal touch by adding your own message on our complimentary gift card. We will assume unless otherwise specified that gifts are to be wrapped together. However, should you have specific requirements, numerous individual gifts or a special message please indicate in the comment box on checkout. Type in Gift wrapping in the search bar to avail of this service. 

Wish lists

A profile needs to be created in order to use the wish list facility, once signed in, you will have an option of either adding an item to your cart for immediate purchase or to add to a Wish list. You can create multiple wish lists, just follow the system prompts.

Two ways to checkout

You can checkout on our website in 2 way, either as a guest or set up a profile. The advantage of setting up a profile is that your contact information will be saved to enable speedy checkout for future orders. We also recommend setting up a profile if you wish to browse as any item added to your cart will be store for whenever is convenient for you to checkout.

Gift Cards & One For All Cards

Gift cards & One for all Gift cards can’t currently be used online, email websales@omahonys.ie with all queries.

How to use our Coupon Code:

On www.omahonys.ie, add items to your cart and when you're finished, click on View cart and enter the coupon code under Enter your Coupon Code Here - and click Apply Coupon, alternatively, if you are on the checkout page, you need to click on the blue button which says View Cart/Add coupon.  When you've added the coupon, you still need to complete all steps including Take payment even though you may not owe anything depending on what you purchase. Coupon codes can only be used once and no change is given. Cancellation or return of items purchased with a coupon may result in the forfeiture of such coupons.

How to Redeem a Book token.

On the checkout page Step 3, Click on the blue button called Use Book tokens, this brings the National Book token redemption link. Before you redeem Book tokens, we suggest that you Sign in or register with us. If you wait more than 30 minutes then your browser session may expire and the information about your book token may disappear. When a book token has been redeemed and there is a subsequent payment issue or if an item is returned, a credit will be put on your account. Book tokens cannot be refunded. After you have redeemed Book tokens, please ensure that the order is completed promptly by selecting 'Take Payment'. Orders cannot be amended after Book tokens are redeemed. Book token queries need to be email to schoolbooks@omahonys.ie with your full book token number.

I haven’t received a confirmation email

When you place an order with us, you will receive a confirmation email followed by a processing & despatch email. If you haven’t received any email, please check your spam folder in the first instance or if you created a profile, please login and ensure that you entered your email address correctly. Please email websales@omahonys.ie with your query.

 I ordered the wrong item, what do I do?

Email websales@omahonys.ie to cancel the order, a new order will need to be placed for the correct item. 

Library Supply

Please contact Frances Tracey for all Library queries Frances.tracey@omahonys.ie. 

Feedback

We are always striving to improve our service to customers, if there is any information that you think should be included in our Help section, we’d be delighted to hear from you. When you are checking out, please leave us a comment if you couldn’t find something and we’ll get back to you.

Updated 19/4/2021